Bug Fix
Claim Reports Load After Contact Cleanup
Claim Reports now load normally when their date range includes contacts that were later deleted or merged.
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Product Updates & Releases
Bug Fix
Mention notification emails show the note's text instead of raw HTML
The "Note Preview" section of an @mention email was showing the note's underlying HTML code rather than what the note actually says. It now shows the readable text, with mentions appearing as the person's name.
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Improvement
Partner API: consistent event type matching with canonicalEventType
Events now include a normalized canonicalEventType field and a matching filter, so integrations no longer have to guess between "Viewed Property", "page_view", and "property_save" formats.
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Bug Fix
Pond agents can see everyone's activity on an unclaimed lead again
On a lead sitting in a pond and not yet claimed, agents with pond access could only see the calls, texts and emails they had logged themselves. They now see all of it, so nobody re-calls a lead a colleague already worked.
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Bug Fix
Semi-transparent colours in your email templates no longer go missing
A soft border or tinted background written with a shortened opacity value — like rgba(0,0,0,.15) — was being dropped from your emails before they sent, so recipients saw no border at all. Those colours now survive to the inbox.
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Bug Fix
Invalid Dates Are Rejected in Date Custom Fields
A date custom field now rejects a value it cannot read instead of silently storing it, so a bad entry can no longer break contact search.
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Bug Fix
Contact Update and Pond Rotation Fixes
Pond rotations now respect their schedule and stay within your team, and repeated contact updates no longer produce duplicate notifications.
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Bug Fix
Creating a lead source no longer fails on a name held by an archived source
If an archived lead source already used a name, creating that name failed with "Name has already been taken" — for a source you could not see anywhere. It is now restored for you instead.
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Bug Fix
Clear errors when a photo can't be sent
Attaching a photo to a text used to fail with a generic "Internal Server Error" when the upload didn't complete. You now get a specific message, and the message is never left half-sent.
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Bug Fix
Email alerts for new inbound emails are sending again
The "new email received" notification email stopped being sent in late June. It is delivering again — in-app and text alerts for the same event were never affected.
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